Customer support automation
Support that answers the routine questions
Draft replies to order, shipping and product questions from your own data, and hand anything tricky to a person.
Your business is growing. Your technology should keep up.
Technology that works for your business.
We help growing companies connect systems, automate workflows, and build smarter technology. From strategy to implementation, WPlex makes complex technology challenges simpler.
Who this is for
Adding technical strategy and horsepower to your existing team.
Business growing? Scaling your systems shouldn't be so complicated. Do any of these sound familiar?
- Our systems don't talk to each other.
- I don't know whether our IT provider is giving us good advice.
- A new ERP, 3PL or platform is coming, and nobody owns the plan.
- Agencies and developers are building, but no one technical is steering.
- We're growing, and everything is becoming more complicated.
- Everyone is talking about AI, but I don't know where to start.
$100M+
global e-commerce operation led, across 9 warehouses
125+ Hrs saved
per month through efficient technology implementation
50%
faster order processing after an ERP re-architecture
7+ Locations
deployed enterprise technology in stores, offices and warehouses
Services
Senior technology help, sized to what you need.
- Technology Strategy & Consulting
- Technology roadmaps, architecture, vendor selection, and technical leadership.
- Systems Integration & Automation
- Connect business applications, eliminate manual processes, and streamline operations.
- Data, Analytics & AI
- Data warehouses, business intelligence, AI agents, and workflow automation.
- Technology Implementation & Support
- Build, deploy, improve, and maintain business technology solutions.
AI, applied
AI that plugs into the systems you already run.
AI is one of the tools we use, where it saves real time. Every project starts from your systems and data, and comes with hands-on training and clear ground rules so your team uses it safely.
Internal knowledge assistants
Answers from your own documents
A private assistant that searches your SOPs, policies and past tickets, so staff stop hunting through folders and old threads.
Reporting workflows
Reports that build themselves
Sales, inventory and fulfillment numbers pulled from Shopify, your ERP and 3PL into a weekly summary in plain English.
System-connected agents
Agents that work across your systems
Agents that chase late orders, flag inventory issues and update records across your platforms, with a person approving what matters.
Selected client work
Dropping into a business and building what it needs.
Hollywood Screen Printing
Uniforms and patches for EMS, fire and police agencies
- Challenge
- Every member's gear order came in by phone, one call at a time.
- Solution
- A multi-agency self-service store capturing each member's ID and personalization, routed straight to fulfillment.
- Result
- At least 15 minutes saved on every order.
Hands On Gourmet
Corporate cooking classes
- Challenge
- COVID wiped out in-person classes, the main source of revenue, overnight.
- Solution
- A new revenue line selling curated fresh ingredients for local pickup, plus running the office's IT.
- Result
- The business stayed open and the team stayed employed through the shutdown.
Integrations
Connecting systems, end to end.
An order touches a storefront, an ERP, the books and a warehouse before it reaches a customer. We've wired these systems together so they run as one.
Sales channels
- Shopify
- Magento
- Amazon
- eBay
- Wholesale
- Salesforce
ERP and finance
- NetSuite
- QuickBooks Online
Fulfillment (3PLs)
- Stord
- Shipwire
- James & James
- Baja Fulfillment
Retail stores
Launched brick-and-mortar stores end to end: Shopify POS, Wi-Fi and networking, and security infrastructure.
How we work
Embedded with your team, focused on what breaks when you grow.
01
Assess
Map your systems, data and operations, and find where they'll break under growth.
02
Architect
A roadmap that ties every technology decision to a business outcome.
03
Build or guide
We build it hands-on, or lead your team and partners so it matches the plan.
04
Translate
Decisions get made with both the business and the technology in view.
Meet the founder
Built by an operator. Driven by technology.
WPlex was founded by Mark Wang, former Head of Technology and Business Operations at Peak Design.
Over nearly 13 years, Mark helped scale Peak Design from a small startup into a global consumer brand, building the technology infrastructure, business systems, and teams that supported its growth.
Having worked on both sides of technology and business operations, Mark brings a practical perspective to consulting: understanding not just how technology works, but how it can make businesses work better.
Today, WPlex brings that experience to growing companies looking for smarter systems, better processes, and technology that delivers results.
- 13 years scaling a global consumer brand
- Technology & Operations Leadership
- Strategy through Implementation
Not sure where to start? Tell us what's working, what's broken, and what you're trying to accomplish. We'll help you figure out the next step.
Book a free discovery call, or tell us about your project and we'll come back with an initial assessment.
Book a discovery call
Let's talk about your project and how we can help.